Payment Terms & Conditions

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Service & Event Conditions

  1. If the event is over $500 you can:
    1. Pay a 40% down payment a minimum of two weeks before the event and pay the remaining a maximum of two weeks after the event has ran
    2. Pay in full at a minimum of a week before the event or on the due date specified, the due date takes priority.
  2. If the event is not over $500, you must pay in full a minimum of a week before the event or on the due date specified, the due date takes priority.
  3. Perth STEM will offer a refund of the down payment if Perth STEM cancels the event
  4. Perth STEM will not offer a full refund on the down payment or the service if you:
    1. The problem was outside Perth STEM’s control
    2. You changed your mind on the service
    3. You insisted on having a service provided in a particular way, against Perth STEM’s advice
    4. You failed to clearly explain your needs to Perth STEM

Goods (Returns & Refunds) Conditions

  1. Your product is covered under the Australian Consumer Law.
  2. There is a 12-month warranty period offered.
  3. In the event of a failure of a particular component in a STEM kit you can:
    1. Get a free replacement of the failed component
    2. Return the kit to us (you are obligated to pay postage fees) and we will refund the kit.
  4. There is a 3 day return period if you change your mind about a product or ordered the wrong product.
    1. If you bought the product online, you are obligated to pay postage fees
  5. You cannot return the product if:
    1. You were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
    2. You damaged the product by misusing it
    3. Used the product for a very long time, and the problem is a result of usual wear and tear
  6. You must have a receipt or other proof of purchase to start a return.
  7. Please contact us at [email protected] if you have any questions in regards to your product

Payment Conditions

  1. If making a bank transfer, please use the following BSB and account number: br BSB: 016246 ACCOUNT: 4761 62937 Name the transfer: PSA Invoice #NUMBER
  2. 9% surcharge applies to card payments done at point of sale. Does not apply to donations (Although you can ask for the surcharge, so the association gets what you want to donate)
  3. Due date is on the date specified or within a week from the invoice date.
  4. Perth STEM will send out reminder invoices on the first day, third day, a week and two weeks overdue. A letter of demand will be sent out after a month. Any overdue payment past a month will be subject to a 1% increase per week late fee.
  5. In the event of an overdue payment, Perth STEM has the right to conduct legal action, debt collection services or any other means to receive payment By purchasing any good or service from Perth STEM, you agree to these terms and conditions.